Refund policy
Returns
We offer a 30‑day return window. You have 30 days from the day your order is delivered to request a return.
To be eligible, items must be in original condition — unworn, unused, unwashed, with tags attached, and in the original packaging. A receipt or proof of purchase is required.
To start a return, email us at therusticwest@outlook.com. Once your request is reviewed and approved, we will issue a prepaid return shipping label and provide instructions for sending your item back.
Items sent back without an approved return request will not be accepted.
You can always contact us with any return questions at therusticwest@outlook.com.
Damages & Issues
Please inspect your order upon arrival. If anything is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Non‑Returnable Items
Certain items cannot be returned, including:
- Perishable goods such as food, flowers, or plants
- Custom or personalized items
- Personal care goods such as beauty or hygiene products
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
If you have questions about whether your item qualifies, feel free to reach out.
Exchanges
If you’d like a different item, the fastest method is to return the item you have, and once the return is accepted, place a new order for the item you want.
Shipping Restrictions
We currently ship within the United States only. Orders placed with international addresses will not be processed.
Refunds
Once we receive and inspect your return, we’ll notify you whether the refund is approved.
If approved, refunds are issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at therusticwest@outlook.com.