Shipping policy

The Rustic West Shipping Policy

Shipping Within the United States Only

The Rustic West ships orders within the United States only. We do not offer international shipping at this time. Orders placed with an international address will not be processed.

Processing Times

Orders are processed in the order they are received. Standard processing time is 1–3 business days, excluding weekends and holidays. High‑volume periods may extend processing times.

Processing time is separate from carrier transit time.

Third‑Party Fulfillment (Printify & Other Providers)

Some products sold by The Rustic West are fulfilled and shipped by Printify or other third‑party dropshipping partners. These partners may ship items separately from our in‑house products, and shipping times may vary depending on the fulfillment provider, product type, and your location.

By placing an order, you acknowledge that:

Certain items may ship directly from a third‑party production facility.
Items in the same order may arrive in separate packages.
Third‑party fulfillment partners may use different carriers and shipping methods.
Production times for custom or print‑on‑demand items may vary and can extend beyond standard processing times.

The Rustic West is not responsible for delays caused by third‑party fulfillment partners, production queues, or carrier issues.

Shipping Times & Delivery Estimates

Once your order is processed or produced, it will be handed off to the shipping carrier. Delivery estimates are provided by the carrier and may vary.

Typical delivery ranges:

Standard Shipping: 3–7 business days
Expedited Shipping (if offered): 2–4 business days

Delivery times are estimates only and are not guaranteed.

Shipping Confirmation & Tracking

Once your order ships, you will receive a confirmation email with your tracking number. Tracking updates may take 24–48 hours after the carrier receives the package.

For Printify‑fulfilled items, tracking may originate from the specific production partner’s facility.

Delays & Carrier Issues

The Rustic West is not responsible for delays caused by:

Shipping carriers
Weather conditions
Natural events
Production delays from third‑party fulfillment partners
Circumstances outside our control

Once your package is transferred to the carrier, title and risk of loss pass to you. Any delivery issues must be addressed directly with the carrier.

Incorrect or Insufficient Addresses

Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.

If a package is returned due to an incorrect address, we will contact you to arrange reshipment. Additional shipping fees may apply.

Lost, Stolen, or Damaged Packages

If your package is marked as delivered but cannot be located, please contact the carrier directly to file a claim.

If your order arrives damaged, email us at therusticwest@outlook.com within 48 hours of delivery with photos of the damage. For Printify‑fulfilled items, we will coordinate with the production partner to resolve the issue.

Shipping Fees

Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method. Shipping fees are non‑refundable unless required by law.

Order Changes & Cancellations

Once an order is placed, we may not be able to modify or cancel it. Print‑on‑demand items begin production quickly, and cancellations may not be possible once production has started.

Please review your order carefully before submitting.

Preorders & Backorders (If Applicable)

If an item is listed as a preorder or backorder, estimated shipping dates will be provided on the product page. These dates are estimates and may change.